Support Center

What is Premium Support?

Last Updated: Aug 04, 2017 10:17AM CDT

Having an active maintenance plan with ActiLife (or an active CentrePoint subscription) unlocks access to Tier 2 Premium Support, but what exactly defines what Tier 2 is? Ultimately, it's going to be up to ActiGraph to determine what is considered Tier 1 and what is considered Tier 2, but here are some general guidelines:
 

Tier 1

  • One-touch solutions. Anything that we can fix promptly for you falls under this category.
  • Troubleshooting. Device or software concerns? We're happy to help troubleshoot with you.
  • General questions (software or device related). 

Tier 2

  • Data Analysis Help. 
  • Custom Settings Recommendations.
  • Other Advanced Requests.


In addition to Premium Support, having an Active Maintenance plan will also give you the following benefits:
  • Access to all feature updates and bug fixes
  • Access to private demos
  • 20GB of free Data Vault storage


If you are not sure whether or not you have an Active Maintenance plan, simply click Help > Activation Details within ActiLife to view this information. If you need to purchase maintenance, please send us an email at sales@actigraphcorp.com to get your request processed.


**Please note that we may not be able to help with advanced data interpretation questions. Whether or not we can provide assistance with certain requests will be on a case-by-case basis, and at ActiGraph's discretion.**

Contact Us

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