Support Center

What is Premium Support?

Last Updated: Aug 28, 2017 03:20PM CDT

Having an active maintenance plan with ActiLife (or an active CentrePoint subscription) unlocks access to Tier 2 Premium Support, but what exactly defines what Tier 2 is? Ultimately, it's going to be up to ActiGraph to determine what is considered Tier 1 and what is considered Tier 2, but here are some examples:
 

Tier 1

  • ​Product Key Recovery
  • Offline Activations
  • Basic Hardware and Software Questions
  • Hardware Troubleshooting
  • Device Returns Assistance
  • General ActiLife Overview
  • Document Requests
  • Miscellaneous One-Touch Solutions
 

Tier 2

  • Data Analysis Support
  • ActiLife Diagnostics 
  • Custom Settings Recommendations
  • File Repair
  • Other Advanced Requests


In addition to Premium Support, having an Active Maintenance plan will also give you the following benefits:
  • Access to all feature updates and bug fixes
  • Access to private demo
  • 20GB of free Data Vault storage


If you are not sure whether or not you have an Active Maintenance plan, simply click Help > Activation Details within ActiLife to view this information. If you need to purchase maintenance, please send us an email at sales@actigraphcorp.com to get your request processed.


**Please note that we may not be able to help with advanced data interpretation questions. Whether or not we can provide assistance with certain requests will be on a case-by-case basis, and at ActiGraph's discretion.**

Contact Us

84597daf644fbf443ca13c8a01998d15@actigraph.desk-mail.com
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