Support Center

Why can’t I find or install the Android application on Google Play

Last Updated: Feb 21, 2018 02:49PM CST

Currently, the application supports phones (no tablet support as of yet) with Android 4.3 and
Bluetooth® 4.0 Low Energy hardware.

To see if your phone is compatible do the following:

  1. Go to the settings options of your phone (usually indicated by a gear icon) 
  2. Tap on a setting called “About” or “About Phone” which lists information about your device 
  3. Under Software information, verify the Android Version is version 4.3 or higher (Jelly Bean) 
  4. Under Hardware Information, verify the Bluetooth adapter is version 4.0 

If your phone meets the requirements of steps 3 and 4, please contact us at

Some phones may have a software update to the supported versions. Please check with your
manufacturer and phone service provider if an update is available.

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