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Unable to Initialize wActiSleep+ and Newer Revision ActiSleep+ Devices

Last Updated: Jul 26, 2016 05:55PM CDT

Please refer to the following FAQ article as it is the same procedure for updating wActiSleep+ devices (with serial numbers beginning with MRA3) and non-wireless ActiSleep+ devices (with serial numbers that begin with MRA2):

/customer/portal/articles/2515556-unable-to-initialize-wgt3x-and-newer-revision-gt3x-devices

If you need any further assistance, please go to our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also email us at support@theactigraph.com or give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.

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