Some IT Departments may have implemented Proxy Servers as a measure to protect their networks. Beginning with ActiLife 6.3, we have added basic Proxy Support. In order to activate, check for program updates, use the Data Vault, and to verify subscription status (for ActiLife 6.x users), ActiLife requires access to the internet. Actilife uses Port 80 (normal web traffic) and Port 443 (secure web traffic) by default.
To configure ActiLife to work with your organization's proxy settings, there are two locations to do this. The first is when you are installing ActiLife and going through the activation process. When you choose 'Activate Online' and ActiLife does not detect a connection to the internet you will be prompted with the following dialog box.
Once you click yes on this prompt you will be taken to the Proxy settings.
The other way to get into the Proxy settings is from ActiLife, click on the Tools menu option and then select Options. In the options window, choose the Proxy Tab. The following screen should be displayed.
In order to properly configure this, you will need to know what the Proxy server's IP address is, the Port number, and any username or password that may be required. The default settings (i.e. Auto-Detect) might be all that is required but depending on how things are set up, you may need to manually enter this information. Please contact your organization's IT department for these details.
If you have any problems, please visit our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also email us at firstname.lastname@example.org or give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.