Support Center

I'm Seeing A Message About My Maintenance Plan

Last Updated: Nov 28, 2016 02:08PM CST

Beginning with ActiLife 6.x, ActiGraph has moved to an annual maintenance based subscription pricing plan. This plan allows you access to program updates, premiere Technical Support, the ActiLife Data Vault, and a host of other benefits. If your plan is within 30 days of renewal, you will see a yellow bar along the bottom of the ActiLife windows, letting you know that your renewal date is approaching:

plan_due_to_renew.png

 

If you see a red bar, it means that your plan has expired and in order to continue receiving product updates and support, you will need to renew your maintenance:

plan_expired.png

 

You can read more about this by visiting the following link:

http://www.actigraphcorp.com/actilife/maintenance/

You can renew your plan by visiting that link or by contacting our Sales Team at sales@theactigraph.com or by calling 877-497-6996, Option 1, Monday through Friday, 8 am to 5 pm, Central Standard Time.

If you need any further assistance, please visit our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also email us at support@theactigraph.com or give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.

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