Support Center

Why do I need to register ActiLife again?

Last Updated: Jul 26, 2016 05:54PM CDT

ActiLife now keeps track of individual activations/deactivations per computer.

Prior to version 6.6, ActiLife servers simply kept track of the number of activations available and used by an organization (or individual). Each time ActiLife was activated, ActiLife requested the users name, email, organization and phone number. This information was kept in a basic log. With version 6.6 and higher, individual computer fingerprints (PC name, operating system type, etc) are gathered along with user details (name, email, organization and phone number) and stored on ActiLife servers. This helps us (ActiGraph) and our customers keep tabs on who is running legitimate software installations within their organization. This becomes important when upgrading maintenance agreements and helps us ensure that we give our customers the best deal possible.

Although you may have been asked to enter your registration information in the past, we are requesting that our customers re-enter this information so that we can properly capture this activation information alongside the PC footprint.

In the future, this activation improvement will allow us to provide our customers with a web-based portal to manage their own licenses, maintenance renewals and more. Thanks for your patience as we work to make ActiLife better every day!!

If you need any further assistance, please go to our support portal at https://help.theactigraph.com/home. From here, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also email us at support@theactigraph.com or give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.

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