Some users have reported getting the following error message when they try to export their Data Scoring Results from the Data Scoring Tool in ActiLife 6.11.0:
This is due to a bug that was discovered shortly after we published this release. This will be addressed in 6.11.1. If you experience this error, please temporarily downgrade ActiLife back to version 6.10.2 by visiting the following link:
We apologize for the inconvenience. If you need any further assistance, please visit our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.