Support Center

"Divide By Zero" Error When Exporting Data Scoring Results

Last Updated: Jul 26, 2016 05:54PM CDT

Some users have reported getting the following error message when they try to export their Data Scoring Results from the Data Scoring Tool in ActiLife 6.11.0:

screenshot1.png

This is due to a bug that was discovered shortly after we published this release. This will be addressed in 6.11.1. If you experience this error, please temporarily downgrade ActiLife back to version 6.10.2 by visiting the following link:

ActiLife 6.10.2 Installer

We apologize for the inconvenience. If you need any further assistance, please visit our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQ's and Troubleshooting Articles; log in to check any existing Support Requests; or create a new Support Ticket if you are unable to find a solution. You can also give us a call at (877) 497-6996, Monday through Friday, 8 am to 5 pm CST.

Contact Us

support@theactigraph.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete