Support Center

The Data Vault Tab

Last Updated: Jun 14, 2017 02:01PM CDT

The Data Vault tab in ActiLife is a cloud-based storage solution for your files, and is a great way to streamline data transfer between your Lite and Full users of ActiLife.

Note that unless a data plan is purchased separately, users without an active maintenance plan will have 2GB of storage, while users with active maintenance plan get 20GB of storage. This storage space is shared throughout all of the Lite and Full version users within the license. If you are interested to get more information on the data vault plans we offer, feel free to get in touch with our sales team via sales@actigraphcorp.com.

Here is a sample of what the Data Vault looks like:



Both Full and Lite users will have the option to create new folders, add and upload files to folders, move files around to different folders, and download files. Double clicking on a folder will show what files are within, and will allow you to download files from there. Keep in mind that if you have multiple ActiLife licenses, these licenses will not be linked by default. If you need to link multiple licenses to share files between them, contact our support team at support@actigraphcorp.com for assistance with this.

If you need any further assistance, please visit our support portal at https://help.theactigraph.com/home. From there, you can view many helpful FAQs and Troubleshooting Articles, log in to check any existing support requests, or create a new support ticket if you are unable to find a solution. You can also email us at support@actigraphcorp.com or give us a call at (877) 497-6996, Monday through Friday, 8am to 5pm CST.

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